Service Guarantee
Respected User:
Hello!
Thank you for purchasing various brands of display products produced by "HKC Corporation Limited"! In order to protect your legitimate rights and interests and allow you to use the products produced by our company with confidence; our company will provide you with products in accordance with the relevant provisions of the "Consumer Rights Protection Law of the People's Republic of China" and the "Regulations on Liability for Repair, Replacement and Return of Microcomputer Products" : Professional, fast and convenient after-sales service. This service commitment includes the following parts:
The following content applies to: brand-new display products of various brands produced by HKC Corporation Limited (for OEM brands, the after-sales service agreement signed with the OEM merchant will be implemented).
1. Warranty regulations
1. Warranty scope: The entire line of monitors of all brands produced by our company is covered by the nationwide joint warranty (excluding Hong Kong, Macau, and Taiwan) and the three-guarantee service stipulated by the state.
2. Warranty conditions: Users can go to the customer service center authorized by HKC for maintenance services with the valid purchase voucher and product "Warranty Card" issued at the time of sale of the product (the authorized outlets are subject to change without prior notice), you are welcome Log in to our company's website: www.szhk.com.cn for enquiries.
3. Service method: HKC's full line of display products adopts the service method of users sending for repair themselves or being entrusted by the seller to send for repair; if the user needs to provide door-to-door service, he must authorize the service to HKC in accordance with HKC's "Paid Service Charging Standards" The merchant pays the corresponding door-to-door service fee.
illustrate:
The valid purchase receipt and product "warranty card" are important three-guarantee service certificates. To protect your legitimate rights and interests, please be sure to ask for a formal invoice (i.e. a standard invoice recognized by the State Taxation Bureau) from the seller when purchasing a machine; the invoice should clearly indicate: the brand, model, serial number and sales date of the product, and be stamped with Has the official seal of the dealer. And please keep it properly.
2. "Three Guarantees" provisions:
HKC will comply with the content and scope of the "Regulations on Responsibilities for Repair, Replacement and Return of Microcomputer Products" (hereinafter referred to as "Three Guarantees") promulgated by relevant national departments to provide consumer users of HKC's various brands of monitors (see "Consumer definitions" for details). "Consumer Rights and Interests Protection Law", the same below) provides relevant "Three Guarantees" services.
On the basis of the national "Three Guarantees", HKC provides the following "Three Guarantees" details:
1. "Three Guarantees" warranty period provisions:
1.1. The warranty period for all HKC LCD and LED display products will be calculated from the date of the valid purchase voucher issued at the time of sale. Any malfunction listed in the "Microcomputer Product Performance Failure" caused by the product's own quality problems will , the whole machine (including screen) comes with a 3-year free warranty.
1.2. If the user cannot present a valid purchase voucher and three-guarantee voucher, or the information recorded in these vouchers is inconsistent with the product information (including: the recorded information is altered or cannot be read, etc.), the "three guarantees" of the product will The warranty period and free repair period will be calculated one month after the production date of the product as the warranty start date.
1.3. If the user cannot obtain valid product factory information, HKC authorized service providers will not provide free warranty services.
2. "Three Guarantees" service:
If the monitor product you purchased has performance failures listed in the "Microcomputer Product Performance Failure Table" stipulated by the state due to quality problems of the product itself, consumers can choose the following "Three Guarantees" services:
2.1. Within 7 days from the date of sale of the product (including the 7th day), consumers can choose to return, exchange or repair the product.
2.2. Consumers can choose to exchange or repair the product from the 8th to the 15th day (including the 15th day) from the date of sale.
2.3. Consumers may choose to repair the product within 3 years from the date of sale.
2.4. If the machine is damaged due to customer liability such as screen cracks, leakage, scratches, etc., it is not eligible for depreciation, return, or exchange, but it can be repaired for a fee.
